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‎08-20-2022 07:03 AM

HP Recommended

Hp envy laptop 17 touch

Category:
1 REPLY 1

‎08-20-2022 07:51 AM - edited ‎08-20-2022 07:51 AM

HP Recommended

Hello @Jeffk4 

Sorry to hear that you are having problems ... I would like to help you.

In most cases keyboard cable connector has come loose.

 

(1) In the meantime connect external <USB> keyboard (and mouse) as workaround.

 

(2) I want the check your current system configuration.

Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(3) Please report your results

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