My HP laptop will not factory reset.

[MiloS11]

My hp windows 11 laptop has been having many issues such as the blue screen of death loop and now a loop of automatic repair, every time I reset it goes to the automatic repair and i tried to factory reset and it will not let me factory reset. I tried the command prompt window and some of the commands don't work even though I copy their exact letters ect, I also made sure it's for my hp windows 11 laptop as well. Please help.

[Max3Aj]

@MiloS11, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear you're experiencing these frustrating issues with your HP laptop. Let's walk through a few steps to help you resolve the automatic repair loop and restore your system.

Perform a Hard Reset

This clears temporary memory and can sometimes break the repair loop:

• Turn off the laptop.
• Disconnect the power adapter and all peripherals.
• Press and hold the Power button for 15 seconds.
• Reconnect the power adapter and try turning the laptop back on.

Use HP Recovery Environment (F11)

If Windows won’t boot, try accessing recovery options:

• Turn off the laptop.
• Turn it back on and immediately press F11 repeatedly until the Choose an option screen appears.
• Go to Troubleshoot > Reset this PC.
• Choose Remove everything for a full factory reset.

If this fails, proceed to the next step.

Use HP Cloud Recovery Tool

If the built-in recovery fails, you can create a recovery USB using another working PC:

• Download the HP Cloud Recovery Tool - HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
• Follow the instructions to create a bootable recovery USB.
• Boot your faulty laptop from this USB and follow the on-screen instructions to reinstall Windows.

Advanced Command Prompt Options (if accessible)

If you can access Command Prompt via F11 > Advanced Options: Try these commands one at a time:

bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd

If any command fails, let us know the exact error message.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support