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‎10-15-2022 02:22 PM

HP Recommended
Operating System: Microsoft Windows 11

It seems I have bought this new HP pavilion laptop and it is it was working fine yesterday and this morning and I went to update it and it was a fail the bios update no it’s stuck in the boot loop please help

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1 REPLY 1

‎10-16-2022 05:20 AM - edited ‎10-16-2022 05:20 AM

HP Recommended

Hello @terryvontana 

Sorry to hear that you are having problems ...

 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1665919114538.png

ub6424_1-1665919114543.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

 

Kind regards

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