My Hp Pavillion windows 11 keyboard and touchpad are not working

[ragnar11]

my hp Pavillion x360 windows 11 keyboard and TouchPad are not working as soon as the windows start up. They are perfectly working when i open bios setup while booting but as soon as the windows turn on they stop working. It is working as a tablet only

[Kuroi_Kenshi]

Hi @ragnar11,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Hp Pavillion windows 11 keyboard and touchpad not working! 

We're thrilled to have the opportunity to assist you and provide a solution.

Since your keyboard and touchpad work in BIOS but not in Windows 11, it’s likely a driver or software issue. Here’s how to fix it:

Restart in Safe Mode

1. Force restarts your laptop by holding the power button for 10 seconds.
2. Turn it back on and repeatedly press F8 or Shift + F8 (if supported).
3. Select Safe Mode with Networking.
4. If the keyboard/touchpad works in Safe Mode, the issue is likely a driver conflict.

Update or Reinstall Keyboard & Touchpad Drivers

1. Connect a USB mouse (or use the touchscreen).
2. Press Win + X → Select Device Manager.
3. Expand Keyboards → Right-click HID Keyboard Device → Select Update driver.
4. Expand Mice and other pointing devices → Right-click HID Touchpad Device → Select Update driver.
5. Restart your laptop.

Reinstall the Drivers

If updating didn’t help:

1. In Device Manager, right-click HID Keyboard Device and HID Touchpad Device.
2. Click Uninstall Device → Restart your laptop.
3. Windows should reinstall the drivers automatically.

 

[Kuroi_Kenshi]

Check Tablet Mode

1. Swipe from the right or press Win + A to open Action Center.
2. Disable Tablet Mode (if enabled).

Check HP Drivers

1. Go to HP Support.
2. Enter your HP Pavilion x360 model number.
3. Download and install the latest keyboard and touchpad drivers.

Perform a System Restore (If Needed)

1. Press Win + R, type rstrui, and hit Enter.
2. Choose a restore point before the issue started.
3. Follow on-screen instructions.

If none of these step's work, let me know your exact HP Pavilion x360 model number, and I'll guide you further! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,