My Laptop wont Restore or Reset

[dkespo]

Hello there! About a year ago, my brand new laptop with thru an upgrad . When it turned in again, i got a black screen with the recycle bin in the corner and and error message :

C:\WINDOWS\system32\config\systemprofile\Destop is unavailable

Now, i went to the forums and read about restoring the computer. Did that... nothing

Tried to completely factory reset and it just keeps telling me that it could not be completed. And any youtube video i watch tells me i have to turn off certain settings and virus apps but i cant even get to the regular home screen to do any of that. 

With all this working from home, i need to be able yo have this as an option an option so im really hoping someone out there can save me! 

-Thank you

[Lil_Boy_Blue]

Hi

Didn't really understand the post, however some pat answers are...

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
~~~~~~~~~~~~

So if the hardware passes test, please post the results, then it would be the Operating System.

Try and make a USB from here...

https://www.microsoft.com/en-us/software-download/windows10

~~~~~~

OR

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
THIS WIPES YOUR DATA
Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.
~~~~~~~~~~~~~~~~~~~~~~~#

This may require another PC. Find and Download your .iso from…
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.
https://www.microsoft.com/en-us/software-download/windows10

Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/install-windows-10-from-usb

Plenty to read and ask questions about I expect.