My PC brought: HP PC Hardware Diagnostics UEFI

[Iteola]

The product name is HP.  My PC brought out that HP PC Hardware Diagnostics and as a result the system fails to open.

[haythamkha]

Hi,

“HP PC Hardware Diagnostics” is not the product name. It is a built-in HP diagnostic tool that appears when the computer detects a startup problem or when the diagnostics menu is opened.

Please post the exact HP model/product number so we can guide you correctly.

In the meantime, please try this:

1. Disconnect all external devices:

• USB drives
• External hard drives
• Memory cards
• Printers
• Docking station
• Extra monitors

1. Perform a power reset:

• Turn the computer off
• Disconnect the power adapter
• Hold the power button for 15–20 seconds
• Reconnect the power adapter
• Try to turn it on again

1. Run HP Hardware Diagnostics:

• Turn the computer on and press Esc repeatedly
• Press F2
• Run System Test
• Run Memory Test
• Run Storage/SSD Test

HP PC Hardware Diagnostics:

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

1. If any test fails, write down the 24-digit Failure ID and the product number.

Do not post your serial number publicly. Share the Failure ID and product number with HP Support if repair is needed.

1. If all hardware tests pass but Windows still does not open, then the hardware may be OK and Windows may be corrupted. In that case, try Windows Recovery:

Troubleshoot > Advanced options > Startup Repair

1. If Startup Repair does not work, back up your important files before using Reset, Recovery, or reinstall options.

HP no power / no boot troubleshooting:

https://support.hp.com/ph-en/document/ish_3974055-3873564-16

Please reply with:

• Exact HP model/product number
• Any error message shown on the screen
• Whether HP Diagnostics gives a Failure ID
• Whether the PC shows the HP logo or stays on a black screen

Regards,
Haytham