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HP Recommended

OK, I now got the Bluetooth Controller working!, At least the yellow box with the "!" have dissapered.

The "Unknowed divice" (ACÅI\HPQ6007) is still unsolved. So that I still need some more help with, please-

Anders

HP Recommended

Hi:

 

That driver should have worked but see if this older version works instead...

 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71811.exe

 

If the auto install method doesn't work, try manually installing the driver as follows...

 

Go to the device manager and click on the unknown device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWsetup\sp71811.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC.

 

HP Recommended

Thanks a lot!! Everything is now working! No yellow wornings anumore!

 

HP Recommended

Anytime.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.