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‎11-11-2020 07:25 PM

HP Recommended
Product: HP notebook

My computer shows a black screen when turned on and keeps saying fixing c: 

it takes very long to complete and always is stuck at 44% what does this mean and how to I fix it 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-13-2020 04:43 PM

HP Recommended

@GW2020 

That error code means your disk drive is failing and needs to be replaced.

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎11-13-2020 04:43 PM

HP Recommended

@GW2020 

That error code means your disk drive is failing and needs to be replaced.

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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Was this reply helpful? Yes No
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