My computer won't recognize my Kobo Aura ereader.

[Notatechie3]

My computer won't recognize my Kobo Aura ereader.

The ereader says "connected and charged" when I plug it in. This is what usually happens but now, it does not open the device on my computer. it is not in my devices nor is it in the "safely remove hardware" list where it always appears. The ereader should not be unplugged without ejecting it properly. this is impossible because it's not recognized.

I am not computer savvy. I have restarted my computer several times.  The USB port seems to be working and I have tried the ereader in other ports without luck. It recognizes my phone and camera but not the Kobo.

Troubleshooting say sthat intel(r) trusted execution engine interface has a driver problem.  Then, it tells me there is no solution available.

[WAWood]

@Notatechie3

Hello;
Allow me to welcome you to the HP forums!

What I suggest, since we do not provide support for third-party (i.e., non-HP) hardware problems, is to contact the support folks for your device here:  https://www.kobo.com/help

My guess, if this has been working previously and only now SUDDENLY, is not working anymore, is that Win10 updated the driver for your device to one that does not work.  Since we don't provide such drivers here, that's why I suggested contacting the support folks for your device to see what they suggest in terms of Win10 drivers.

Good Luck