My computer works badly when charging

[Amankrris759]

Everytime I plugin AC adapter, my laptop work slower than it runs on battery. I play video game so I prefer to plugin.

[Echo_Lake]

@Amankrris759
Thank you for posting on the HP Support Community.

As I understand, your notebook performance goes down when connected to the Ac adapter.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 
• (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Have you attempted any steps on your own before posting on the HP Forums?
• When was the last time it worked without these issues?
• Does your notebook overheat?

Let’s perform a BIOS Update following steps mentioned in the article: https://support.hp.com/sg-en/document/c00042629

Keep me posted for further assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[Amankrris759]

Thanks for replying. Unfortunately, I already did all of your suggestions but still remain the same. Do you have any any more suggestions? 

[Echo_Lake]

@Amankrris759
Thank you for posting back.

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps

and the issue persists, Hence, I would request you to contact our Phone Support and our Support Engineers should be able to sort this out.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP phone support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance.

[Amankrris759]

Thanks, I contacted staff already and hope I will solve this problem. Thank you.

[Echo_Lake]

@Amankrris759

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a nice day ahead.