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- HP Community
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- Re: My cpu stuck at 0.79Ghz amd

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08-08-2021 02:43 PM
I have an HP laptop . When I am browsing or playing the device lowers the processor speed to 0.79GHz and after a long time it returns to its speed. I tried all the solutions to address it and it didn't work.
Note: The temperature reaches 65°C and then decreases to 45/50°C
CPU: AMD E2-9000e RADEON R2, 4 CORES 2C + 2G computing
GPU: AMD Radeon (TM) R2 Graphics(80mb vram) 900Mhz speed
RAM: 4GB ddr4 1800Mhz
my Mainboard hp 8330 version F.51 (2019) I update it from F.31
any solutions to fix it ?
08-11-2021 11:13 AM
Hi@Liondz, Welcome to the HP Support Community!
`You have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.
Hope this helps! Keep me posted.
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