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HP Recommended
hp 15-rb00xx
Microsoft Windows 10 (64-bit)

 I have an HP laptop . When I am browsing or playing  the device lowers the processor speed to 0.79GHz and after a long time it returns to its speed. I tried all the solutions to address it and it didn't work.
Note: The temperature reaches 65°C and then decreases to 45/50°C
CPU: AMD E2-9000e RADEON R2, 4 CORES 2C + 2G computing
GPU: AMD Radeon (TM) R2 Graphics(80mb vram) 900Mhz speed
RAM: 4GB ddr4 1800Mhz 

my Mainboard hp 8330 version F.51 (2019) I update it from F.31 

any solutions to fix it ?

2 REPLIES 2
HP Recommended

Hi@Liondz, Welcome to the HP Support Community!

 

`You have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended

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