My hard drive siezed. I had to buy a new hard drive and want to restore my laptop. no recovery disk

[RZaremba]

My hard drive seized and all the data is lost. I purchased a new hard drive for this laptop and want to restore it to its factory settings. Unfortunately when we moved our offices the recovery disk was lost. Where can I get the recovery media to bring this laptop back to factory settings?

[GBL84]

Hello @RZaremba

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Thank You,

GBL84

I am not an HP Employee 

[REO51ST · Accepted solution]

@RZaremba

HP Pavilion 15-e037cl Notebook PC USB-Windows 8 64-bit Recovery Kit

http://support.hp.com/us-en/mediaorder/HP-Pavilion-15-Notebook-PC-series/5355006/model/5444716/softw...

Not sure the price???

REO