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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: My hhd is dead and i need restore the windows 10

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04-16-2019 04:30 PM
Hi guys i have a seriusly problem. I have the HP 17-x173dx, and my HHD is dead, for this reason i buy a new disk ( a ssd i bought), but in this disk i not have the recovery configuration. How can i get the original w10 and recovery for my notebook??
Thanks community.
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Accepted Solutions
04-16-2019 04:55 PM
Hi:
You can reinstall W10 for free as follows...
You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.
https://www.microsoft.com/en-us/software-download/windows10
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
Select which media you want to use:
USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
Then you can reinstall the drivers and available software from the PC's support page.
https://support.hp.com/us-en/drivers/selfservice/HP-17-x100-Notebook-PC/12499468
04-16-2019 04:55 PM
Hi:
You can reinstall W10 for free as follows...
You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.
https://www.microsoft.com/en-us/software-download/windows10
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
Select which media you want to use:
USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
Then you can reinstall the drivers and available software from the PC's support page.
https://support.hp.com/us-en/drivers/selfservice/HP-17-x100-Notebook-PC/12499468
04-16-2019 05:17 PM
You're very welcome.
You will have a genuine, permanently activated version of W10 just like you did before the hard drive died on you.
You just need to make sure you select the right version of W10 the product key in your notebook's BIOS is good for, and that should be W10 Home, according to the product specs for your model notebook.