My keyboard driver is outdated due to windows update and the website hasn't posted an updated one

[Davon652]

My keyboard driver us outdated due to windows update and the website hasn't posted an updated one. Windows support told me to ask the support for a new driver.

[Irfan_06]

Hi @Davon652,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your Laptop keyboard.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Please elaborate on the issue.

- Error messages (if any) on the unit.

- Are you having any issues using the keyboard?

- Were there any changes made to your PC recently?

Take care and have a great day ahead!

Irwin6

HP Support

[Davon652]

Well my keyboard had some issues after wiping it without turning it off. I believe I did a key command and messed up my driver, but when I tried a command or to update my driver, nothing worked. I asked Microsoft for help but they didn't help much, and told me to ask for a new driver personally as the one on the website seems to be outdated.

The issue is: Some keys like z,x, c, and my spacebar don't work. Another issue is  6 does \6 and 7 does 87, so double character keys. There is more double character keys but my fingers are getting tired.

[Irfan_06]

Hi @Davon652,

I see that you are facing an issue with the keyboard.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Davon652]

That didn't work unfortunately.

[Irfan_06]

Hi @Davon652,

I see that there is an issue with the keyboard and may need repair.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support