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‎08-28-2022 01:25 PM

HP Recommended
Product: HP Pavilion - 15z-cw100 CTO
Operating System: Microsoft Windows 10 (64-bit)

My laptop crashed so I replaced the SSD. I installed the windows media creation tool windows 10 on my USB (using someone elses device) and booted the laptop. I used to have the windows that came with the latop when I purchased it. Now it all looks different. Is it because it's a different version or because I need to buy it now or did it just "reinstall" the previouse windows 10 I had already on my device and it just changed? How does it work? Did I do it correctly? Is there any way I can recover my data from my previous SSD through HP?

Category:
3 REPLIES 3

‎08-28-2022 01:43 PM

HP Recommended
@khalid24 wrote:

.... I used to have the windows that came with the latop when I purchased it. Now it all looks different.

@khalid24 

 

Is it still Windows 10 or not ? Please

 

  (a) Right click Start, then

  (b) Select System,

 

             syst.png

 

Note: Your machine should be Windows Home

 

Regards.

 

BH
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‎08-28-2022 01:48 PM

HP Recommended

Yes, it is windows 10 home. I also don't have Office anymore and word opens as a website. I used to have it for free. do i need to pay for it now??

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‎08-28-2022 02:19 PM

HP Recommended

@khalid24 

 

  1. Windows: same Windows 10 home, what is the difference ?
  2. Office: Did you register Office with Microsoft ? If Yes you can re install it otherwise you have to contact them to get a key.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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