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‎10-18-2024 01:35 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV)
Operating System: Microsoft Windows 10 (64-bit)

Whenever I attempt a fresh installation as soon as I confirm installation it gives me  a driver error. I tried moving the USB drive to a different port, as it has been suggested in the forum

Category:
1 REPLY 1

‎10-18-2024 04:57 PM - edited ‎10-18-2024 06:18 PM

HP Recommended

@AvicusPT,

 

Some AMD Ryzen-based notebook owners had the same problem during the Windows installation process but overcame it by doing these things:

 

This person disabled secure boot in the BIOS.

Solved: Clean install of Windows 11 not pussible due missing NVMe dr... - HP Support Community - 896...

 

A Windows installation media created by mounting an ISO file on a usb drive with a utility software didn't work, but Microsoft Media Creation Tool worked.

Solved: Storage drivers HP 15s-eq2151ns - HP Support Community - 9155153

 

I don't know how this author's original installation media was created, but the ISO + Rufus method worked.

Solved: Media driver missing on HP Victus laptop when trying to inst... - HP Support Community - 912...

 

Try using different way to create an installation media.  Did your notebook come with the Windows preloaded or with Free DOS?

 

 

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