My laptop envy 2019, came up with a blue screen with the message UNEXPECTED KERNEL MODE TRAP and

[Louie5]

I get a blue screen with Stop code CRITICAL PROCESS DIED and UNEXPECTED KERNEL MODE TRAP. When I restart it tells me a file or folder called "C;\Program" could cause this and I should rename it "C;\Program1. Regardless if I rename it or not, it turns out the same. Blue screen with Stop code message

[praveen196 · Accepted solution]

@Louie5 Welcome to HP Community!

I understand that you are getting a blue screen error.

In that case, I would suggets you perform the system test and check.

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Quick Test

If the test is passed, you have to perform the system recovery.

Keep us posted,

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