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‎06-28-2020 08:43 AM - edited ‎06-29-2020 11:17 AM

HP Recommended
Product: HP 15-BS180TX
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I am using Windows 10 Pro And It was fully updated and running.Yesterday when I was turning on the laptop it suddenly shows me BSOD error (I don't remember exactly what the error was) after that it restarts automatically And it shows only blue screen and the computer turned off. I started it manually using the power button. But It Didn't turned On. The Keyboard, Mouse, fan and The monitor is not getting any power but  When i plug in the laptop the power light is on . Please Help me.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2020 03:10 AM

HP Recommended

@MKS075, Welcome to the HP Support Community!

 

Power reset the Notebook as shown in this document.

If the issue persists, and the Notebook does not power ON, please reach out to the HP Support in your region regarding the service options.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎07-02-2020 03:10 AM

HP Recommended

@MKS075, Welcome to the HP Support Community!

 

Power reset the Notebook as shown in this document.

If the issue persists, and the Notebook does not power ON, please reach out to the HP Support in your region regarding the service options.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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