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‎07-31-2021 11:24 AM - last edited on ‎08-02-2021 07:57 AM by Retired

HP Recommended
Product: 3QT53EA#ACQ
Operating System: Microsoft Windows 10 (32-bit)

20210731_192311.jpg

 

Category:
1 REPLY 1

‎07-31-2021 12:17 PM

HP Recommended

Hi:

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

 

You may want to consider replacing the 2.5" 500 GB mechanical hard drive with a better performing 2.5" 500 GB solid state drive (SSD).

 

After you replace the hard drive, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...you will need to use another Windows PC running W7 64 bit or newer, and a 32 GB USB flash drive.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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