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Message 1 of 2
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My laptop is taking so long to load

HP Recommended
HP pavilion x360

I haven’t used my laptop in probably a year. I charged it al night and was able to login just fine. The next screen to pop up was blank with the blue circle icon just spinning for a WHILE. Almost 40 minutes now. A windows update message popped up but I am unable to click anything due to the spinning blue icon. What does this mean and how can I fix it? I am terrible with computers so I apologize if this is a stupid question.


the SN is [private information removed]

model: 14m-ba013dx

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Message 2 of 2
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HP Recommended


Sounds like your PC is trying to install Windows Updates and that could take a long time.


What does the message say on the screen?

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