02-10-2019 02:28 PM
Since I purchased this laptop it goes to sleep or shuts down whenever I move it. If I move it on the desk, to another table, or just change its position in the slightest or if adjust the screen, it sleeps or shuts down. Sometimes I am able to turn it back on by waking it back up. Sometimes I have to restart. Strangely, the only way it works is if it's on my chest. If i breathe deeply however, if will often go to sleep. I reinstalled windows from scratch per HP Support, but the problem very quicklu returned. I disabled the hybrid sleep and changed "what to do when i close the lid" to "nothing" but I am still having the same isssue.
02-12-2019 11:52 AM
Thank you for posting on the HP Support Community.
I appreciate your efforts to try and resolve the issue and I understand the difficulty with the problem.
As you've performed relevant troubleshooting steps and the issue persists it sounds like hardware related issue.
However, you can try connecting the computer to an external monitor and check, If the issue persists then the computer may need to be serviced as it may be a hardware issue with the unit.
Hope this helps! Keep me posted for further assistance.
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