My laptop reboot itself

[Nadia_99]

My laptop reboot itself. Also, when I turn it back on, it freezes almost immediately and won't let me work, or it starts making strange noises like interference and forces me to turn it off with the "flare the system" button. Sometimes I can turn it back on, but other times I get blue screens of errors, problems, or requests to enter codes on video. I don't understand what's happening to my laptop and I don't know how to fix it.
Does anyone have any advice for me?
Thank you so much to whoever responds!

[Hawks_Eye]

Hi @Nadia_99 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how unsettling it must feel when your laptop reboots on its own, freezes, or shows blue screens. You’ve already shown patience in trying to work through it, so let’s go step by step to narrow down the cause and bring stability back.

 

Steps to try

Run HP Hardware Diagnostics

• Restart the laptop and press F2 repeatedly to open HP PC Hardware Diagnostics UEFI.
• Run “System Tests” → “Extensive Test.”
• This will check memory, processor, and hard drive for faults.
• Guide: HP PCs – Testing for hardware failures.

Check for overheating or unusual noises

• Ensure vents are clear of dust and the laptop is on a hard surface.
• Strange interference sounds can sometimes be linked to fan or hard drive issues.

Update BIOS and drivers

• Go to the HP Software and Driver Downloads page.
• Enter your laptop model and install the latest BIOS, chipset, and graphics drivers.
• Restart after updates.

Run Windows Update

• Press Windows + I → Update & Security → Windows Update.
• Install all pending updates, including optional driver updates.

Check for blue screen error codes

• When the system shows a blue screen, note the error code (e.g., MEMORY_MANAGEMENT, CRITICAL_PROCESS_DIED).
• These codes help identify whether the issue is hardware or software related.

Perform a clean boot

• Press Windows + R → type msconfig.
• Under Services, check “Hide all Microsoft services” → click “Disable all.”
• Under Startup, open Task Manager and disable non‑essential apps.
• Restart and test if the system runs without freezing.

 

You’ve already taken the brave step of describing the symptoms clearly. Following these checks will help pinpoint whether the issue is hardware or software.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye