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HP Recommended
HP pavilion

I had not shut down my laptop for more than a day, I just kept closing and opening it.  It started updating when this happened and now it is stuck on the screen saver mode, the curzor moves but clicking any icon doesn't work. It's been like this for 4 days now. 

 

What do I do? Is it safe to take it to any local service centre?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Tkmlsr

 

If the issue started recently, you could try a System Restore to an earlier time before the issue started

 

Please refer to this Link: https://support.hp.com/in-en/document/c03327545

 

If you are unable to access the Restore Point or if the Restore fails, please perform a Reset. You can follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Tkmlsr

 

If the issue started recently, you could try a System Restore to an earlier time before the issue started

 

Please refer to this Link: https://support.hp.com/in-en/document/c03327545

 

If you are unable to access the Restore Point or if the Restore fails, please perform a Reset. You can follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

Hi,

So I got My laptop reset and it is functioning properly, but the the OS has been updated to windows 10pro (I think it was the Windows 10 home,  before)  . And the windows applications have not been activated.  How do I activate it and download the basic apps like MS Word, excel, PPT, etc? 

HP Recommended

@Tkmlsr

 

Please refer to this Link: https://support.hp.com/ca-en/document/c04867233

KrazyToad
I Am An HP Employee

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