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Tkmlsr Honor Student
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My laptop started updating before shutting down and it's stuck now.

HP pavilion

I had not shut down my laptop for more than a day, I just kept closing and opening it.  It started updating when this happened and now it is stuck on the screen saver mode, the curzor moves but clicking any icon doesn't work. It's been like this for 4 days now. 

 

What do I do? Is it safe to take it to any local service centre?

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HP Support Agent
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My laptop started updating before shutting down and it's stuck now.

@Tkmlsr

 

If the issue started recently, you could try a System Restore to an earlier time before the issue started

 

Please refer to this Link: https://support.hp.com/in-en/document/c03327545

 

If you are unable to access the Restore Point or if the Restore fails, please perform a Reset. You can follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Tkmlsr Honor Student
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My laptop started updating before shutting down and it's stuck now.

Hi,

So I got My laptop reset and it is functioning properly, but the the OS has been updated to windows 10pro (I think it was the Windows 10 home,  before)  . And the windows applications have not been activated.  How do I activate it and download the basic apps like MS Word, excel, PPT, etc? 

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Solved!

My laptop started updating before shutting down and it's stuck now.

@Tkmlsr

 

Please refer to this Link: https://support.hp.com/ca-en/document/c04867233

KrazyToad
I Am An HP Employee

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