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‎06-25-2021 10:25 AM - last edited on ‎06-28-2021 11:21 AM by Retired

HP Recommended
Product: hp laptop 15da0xxx

my laptop turns off automatically at 20%.The laptop is 10 months old and the battery is internalised.I took it to the store that i bought it from 4 weeks ago, to be fixed.I collected it the day before yesterday with the hope that it's fixed but to my surprised it is not only the charger is new.When i plug on the charger and switch the laptop on the battery is no longer on 20% but on 10

%.

thank you in advance for your help

Category:
1 REPLY 1

‎06-25-2021 12:32 PM

HP Recommended

> When i plug on the charger and switch the laptop on the battery is no longer on 20% but on 10%

 

Are you sure that the new charger is supplying the correct voltage/amperage to your computer?

 

The new charger might NOT be "adding" charge to your battery.

 

In Windows, does the "power" icon in the system-tray show "plugged-in"  or "on battery power" ?

 

 

 

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