My laptop won't open

[Ditxy_Larson13]

My laptop first displayed a blue screen error displaying the stop code - SYSTEM SERVICE EXCEPTION. Then during restart it started preparing automatic repair and as a consequence of my own work it started to restart again and this time it displayed the error message of 'boot device not found' . I pressed F2 and recieved 24 digit failure id s for both the quick check and the extensive check of the hard disk and the fail id s are :: 

Quick check: 68A97H-9H7A36-XD7W2K-60TA03

Extensive check: 68A97H-9H7A36-XD7W2K-61BJ03

I PROVIDED you with what I have and I request you to help me. Any help would be appreciated.

[Lil_Boy_Blue · Accepted solution]

Hi

http://partsurfer.hp.com/Search.aspx?searchText=5AY25PA

https://support.hp.com/gb-en/product/hp-15-da0000-laptop-pc/20395828/model/23815957/manuals?sku=5AY2...

 68A97H-9H7A36-XD7W2K-61BJ03   4/11/20   Storage ---   Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive ---  Hard Disk 1 Full Test Failure

So a replacement hard drive is needed I believe. 

If it only corrupted software then maybe this helps...

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…

https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.


NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD


http://www.thewindowsclub.com/install-windows-10-from-usb

[Ditxy_Larson13]

Thank you so much. I had to change my hard disk and data recovery was not possible due to further problem in my hard disk. 🙌

[Lil_Boy_Blue]

Hi

IF you have the old disk and would like to try and recover data, then you mount the drive externally in a caddy and try and access the files that-a-way using the new Windows install.

OR

something like this

https://toolbox.iskysoft.com/data-recovery-tips/top-linux-data-recovery-software.html

But it is not guaranteed that what is recovered is viable.