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hp-15-db007gpc
Microsoft Windows 10 (64-bit)

Windows update tried to upgrade my win 10 ver1803 or 1903 and my laptop stalled during process and wouldn't upgrade so pc is no longer working Have sent it back to hp because its still under warranty. Can I update too win 10 ver 1909 or no? I  tried my recovery usb and it somehow got wiped clean.

my pc is a hp-15 db0007ca not 007 like tag says

 

5 REPLIES 5
HP Recommended

@Rick128 

 

What is the error message ? Other option

 

(a) Create Windows 10 ISO file from the following link and save on your computer

           https://www.microsoft.com/en-us/software-download/windows10

(b) Right click ISO file then mount as a DVD ,

(c) Run Setup from the DVD above,

(d) after a while, tick to Keep user files and Programs.. (it will tick by default but check to make sure). otherwise the process will clear ALL user files and programs.

 

The process will run for around 40 mins to 90 mins (depending on your machine).

 

Regards.

BH
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was getting errors  (0x8000ffff)    (0x80070652)  ()x80070002)

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is my hp-15-db007gpc able to take the new ver of windows 1909???? Do I need to update to the new bios I saw on hp's web site ?

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thanks for answering all of my questions

HP Recommended

Still no answered questions still no resolution  

will my pc take the new windows update ver 1909????
what were the errors I wrote in the post above me ?

hp-15-db007ca model 4BQ96UA

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