My mouse has disappeared or disabled

[IT_WinSec]

Hi @Stoo17 

Would you be able to restart your machine and use the F2 hardware diagnostics options built-into the PC.

I suggest you load the BIOS/UEFI hardware diagnostics as suggested here in this video >> https://www.youtube.com/watch?v=6JXUp43ahHA

However, make sure you perform a Component test and the touchpad/mouse test

Is that available for yoy?

What are the results ? Please, let me know

[Stoo17]

Done this and failed component test

Followed video instructions but dont get a form 

[IT_WinSec]

Thank you for your update, @Stoo17 

We have found the root cause of your issue - since the component test of the mouse/touchpad has failed, this means that this is a hardware problem with the device. I am afraid this will need a repair/service.

• Please, reach to the local HP Support for your country >> https://www8.hp.com/uk/en/contact-hp/phone-assist.html

Inform them that the mouse component test in the BIOS/UEFI has failed

• Check these videos on the specifics how to prepare and send your computer for repair or service:
  # UK , Switzerland and EU countries >> https://www.youtube.com/watch?v=IFi6lQ5lU_c

I hope this information helped you. Keep me updated, please and provide feedback.