Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

My new HP laptop runs worse than my 5 year old laptop

HP Recommended
15s du1034tu
Microsoft Windows 10 (64-bit)

I bought  HP 15s du1034tu 2 weeks back. Before this I had been using HP 15-r204tx for 4-5 years. The old laptop was running all fine and smooth, but I thought maybe buy a new one. 


Now this new one i.e 15s du1034tu is so bad. It keeps lagging everytime. I even turned off animations. The response time between clicking and action being performed is big. When I try to just open an excel or word file or even just chrome, while unzipping a folder in back, nothing will open until i close the unzipping process.  There are many more so issues. 


I was fed up of this laptop in just 1 week.  But I did not know it would get so bad.  


They should not have put Windows 10 on such a weak hardware. My old laptop, which has almost the same specs, just an old gen cpu as compared to new, runs so smooth on WIndows 8.1.  (i5 10th  gen vs i5 5th gen, ram is the same)


Any suggestion guys? Do I have a faulty piece by chance? 


I am back to using my old laptop and just feel this new laptop is dumb. I feel like throwing it away.  I dont think I can trust HP anymore. 



HP Support Agent
HP Support Agent
31,166 31,117 2,614 3,972
Message 2 of 2
Flag Post
HP Recommended

@Athlonx3 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!


Thank you for visiting the HP Support Community. 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation