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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
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Accepted Solutions
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HP Recommended
To diagnose and fix the issue with your HP 15.6 Inch Laptop PC, you can try the following steps:
Check the power source and charging cable: Make sure the laptop is properly connected to a working outlet or power source and the charging cable is not damaged.
Perform a Hard Reset: Disconnect the battery and all external devices, then hold down the power button for 15 seconds. After that, reconnect the battery and external devices and try turning on the laptop.
Try a Bootable USB or CD: If the laptop still won't turn on, try booting it from a bootable USB drive or CD and check if it can start from an external device.
Contact HP Support: If none of the above steps work, you can contact HP Support for further assistance. They can help diagnose the issue and suggest a solution.
If your laptop is still under warranty, consider contacting HP Support for repair or replacement options.
115
20
5
HP Recommended
To diagnose and fix the issue with your HP 15.6 Inch Laptop PC, you can try the following steps:
Check the power source and charging cable: Make sure the laptop is properly connected to a working outlet or power source and the charging cable is not damaged.
Perform a Hard Reset: Disconnect the battery and all external devices, then hold down the power button for 15 seconds. After that, reconnect the battery and external devices and try turning on the laptop.
Try a Bootable USB or CD: If the laptop still won't turn on, try booting it from a bootable USB drive or CD and check if it can start from an external device.
Contact HP Support: If none of the above steps work, you can contact HP Support for further assistance. They can help diagnose the issue and suggest a solution.
If your laptop is still under warranty, consider contacting HP Support for repair or replacement options.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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