Need Drivers Please, keys no working since intel update.

[AMsnx]

PCI\VEN_8086&DEV_9D3A&SUBSYS_8487103C&REV_21 and ACPI\VEN_INT&DEV_33D6 are the devices not working

I have lost use of some keys since intel system update (Intel Corporation - System - 2.21.100.4)

thanks

[Paul_Tikkanen]

Hi:

You need these drivers:

PCI\VEN_8086&DEV_9D3A;

Intel Management Engine Interface (MEI) Driver

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110054.exe

ACPI\VEN_INT&DEV_33D6:

Intel Virtual Buttons Driver

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91717.exe 

[AMsnx]

Thank you for the prompt response Paul. I appreciate your time. The PCI driver that you suggested unfortunately returns in error “ this driver is not supported by this OS 10.0.2261”

Please advise 

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Go to the device manager.

Click on the PCI SImple Comms Controller needing the driver.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp100054.

Make sure that the Include subfolders box is checked, and the driver should install that way.

Here is a partial copy and paste of the driver setup information file, which shows driver support for the hardware ID you posted:

[Intel.NTamd64.10.0...16299]
; DisplayName Section DeviceId
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_9CBA ;ME10.x - BDW/WPT-LP
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_9D3A ;ME11.x - SKL/SPT-LP, KBL/SPT-LP

[AMsnx]

successful cheers Paul. New errors have now surfaced. Could i please ge drivers for PCI\VEN_8086&DEV_9D27&SUBSYS_8487103C&REV_21 

PCI\VEN_8086&DEV_9D35&SUBSYS_8487103C&REV_21
PCI\VEN_8086&DEV_9D21&SUBSYS_8487103C&REV_21

PCI\VEN_8086&DEV_9D31&SUBSYS_8487103C&REV_21

[Paul_Tikkanen]

Hi:

For the PCI\VEN_8086&DEV_9D27, you need this driver:

Intel Serial IO Driver

https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100187.exe 

For the 8086&DEV_9D35, you need this driver:

Intel Integrated Sensor Solution Driver

https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100139.exe

For the 8086&DEV_9D21, you need this driver.  Install this driver first and restart the PC.

Intel Chipset Installation Utility

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe 

The above driver may also install the PCI\VEN_8086&DEV_9D31device too.

If not, you need this driver for the PCI\VEN_8086&DEV_9D31 device:

Intel Dynamic Platform and Thermal Framework Client Driver 

https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100093.exe 

[AMsnx]

Hi Paul, all of those drivers worked perfectly thank you. Keyboard issue not resolved but I think it’s a hardware thing - appreciate your time

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

Cheers,

Paul