Need Recovery media for my Notebook PC

[Sandeep_Yohans]

The windows in my PC is corrupted, it ask me to install Operating system at startup. The recovery media which I created on USB Drive is also not working and gets stuck after 32%. I have the serial number and Product number with me. Kindly help me to get the original Recovery Media.

[iomare · Accepted solution]

Hi,

First, you should check if there are any hardware problems. The Hard Drive could have a malfunction. Perform HP diagnostics on the PC. You can run the fast test. Look under the heading "performing tests when Windows does not start" in the below support page:

https://support.hp.com/lt-en/document/c03467259

You can download and create a bootable pen drive with Windows 10 directly from Microsoft (on a different PC). Here is a short guide :

Download media creation tool from Microsoft on different PC, run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding the power button. Press the power button and immediately keep pressing ESC until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. At install Windows choose custom install and delete all partitions (or you can leave the recovery partition even though there are many other recovery options) You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to the internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Hope it helps,

David

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[Sandeep_Yohans]

Wow! That's an excellent reply.

I did run all the Hardware tests and all were Passed.

Since you mentioned that the firmware will update the OS key, I will try the second option. Original OS key was my concern and I had read in one forum that it asks for OS activation key, hence I didn't do it.

Thank you for your reply.

[Lil_Boy_Blue]

Hi

In addition to Iomare's excellent answer, you may be able to find and write down you key using this...

KeyFinderInstaller may help....
https://www.magicaljellybean.com/keyfinder/

Doing research, and none of the methods are mine, I have some, simple single lines of code that will list the same value for your Windows 10 Product Key…
Two for Windows 10 and one for Linux.

W10 Using cmd.exe as an Administrator (copy and paste accordingly).

wmic path softwarelicensingservice get OA3xOriginalProductKey >> c:\ProdKey.txt

Creates a text file called ProdKey.txt on your C:\ area.

Next is a PowerShell command, as Administrator...
(Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey

but it will run within W10 using cmd.exe as an Administrator.
powershell (Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey

Last, but not least....
Linux@Lubuntu:~$ sudo cat /sys/firmware/acpi/tables/MSDM | strings | tail -n 1

https://www.microsoft.com/en-us/software-download/windows10
https://www.microsoft.com/en-us/software-download/windows10ISO

[Sandeep_Yohans]

Hi Lil Boy Blue,

Thank you for your precious reply.

I will surely give it a try to get original key before I do anything with my PC.

Thanks so much for your help.

[Lil_Boy_Blue]

Prego.

[Sandeep_Yohans]

I will update this thread with my progress.