Need a bios revery file for usb drive

[jmay4]

I have an HP Pavillion 17. Shut it down and now it has a bios error.  Model is 17g121wm. 

[Paul_Tikkanen · Accepted solution]

If your PC has an ACPI BIOS error, updating the BIOS will probably not fix that problem.

Enter BIOS and set TPM status to Disabled or Hidden. Save and reboot.

Error should be gone.

Below are the info and exe file links to the latest BIOS update HP has for your notebook:

(F.54):

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100743.html

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100743.exe 

Watch these videos for how to create and use a BIOS recovery flash drive with the W10 BIOS file you found:

How to make and use the BIOS recovery flash drive to recover or update the BIOS outside of Windows.

Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support

How to recover/update your notebook's BIOS with the USB recovery drive:

Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support

[jmay4]

Hey Paul! Thank you so much! She is back on and working.   I tried the TPM first and did not remember seeing the "Hidden" option but I did disable it. Did not work. Then I created the bios recovery and it still did not work but then went back to TPM and found the hidden option. So your comment about it being the TPM was correct all along. Thank you so much again! You are a genius!

[Paul_Tikkanen]

You're very welcome. 

Glad to have been of assistance.