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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Need recovery option (screen broken)

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05-07-2016 05:41 PM
My laptops battery died in the middle of a factory restore. I had been using it as a desktop as the screen is broken. Now the HDMI port does nothing.That is a problem because that was what I plugged the laptop into my moniter with. all that happens when I turn on the laptop is the screens backlight turns on.
Solved! Go to Solution.
05-08-2016 02:18 PM
Hello @LiamN,
Thank you for visiting the HP Forums! The Forums are a great place where you can find solutions for your issues, with help from the community!
I read your post about the issue with the notebook starting, and wanted to assist you! I understand that the notebook will no longer start, after shutting down during the System Recovery.
It seems like you may need to perform another System Recovery, to put the notebook back to its factory settings. But first, try reviewing the following document, and let me know how it goes: HP Notebook PCs - Computer Does Not Start (Windows 10)
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great day!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
05-10-2016 11:36 AM - edited 05-10-2016 11:38 AM
I know I need to re-install an OS (I have an ubuntu usb stick at home), but I can't tell what I need to do in the bios, because the internal desplay is broken. I know How to get to the bios as well. I just need key-for-key instructions on how to BOOT the ubuntu usb stick, because the hdmi port (for some reason) will not work unless the laptop has booted up.
05-10-2016 12:08 PM
Hello @LiamN,
Thank you for the quick reply!
You may consider contacting Ubuntu Support, for that information. However, you can try reviewing the following resource. Please post back with the results:
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Regards!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!