Need to Reset my HP Notebook but forgot the password

[mariajaclyn01]

I found my old HP Notebook from a few years ago but I forgot the password to log into it! I'm trying to find a way to reset it so I can recreate all my accounts and have access to the laptop again. Is that possible? 

[DavidPK]

@mariajaclyn01 

If you normally sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.

 https://account.live.com/password/reset

If the above is not an option, you can reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

Regards,

DP-K

[mariajaclyn01]

Hello! 

I have tried but I don't even remember the email. It only shows my name to sign in the laptop and I don't know the password! 😞 

[DavidPK]

@mariajaclyn01 

In that case, you'll need to reset the notebook to its factory condition as I described in my previous post - the only alternative ( if you're running Windows 10 ) but don't have a recovery partition or media, would be to perform a clean installation as detailed in the guide on the following link.  Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

Regards,

DP-K