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17-ca0114ur
Microsoft Windows 10 (64-bit)

Notebook does not boot after bios update. 

I don't want to do hard reset, I just want to clear cmos, but I can't locate a jumper or cmos battery on the motherboard. What should I do?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Virtual assistant had helped me

https://virtualagent.hpcloud.hp.com

There are a number of methods to clear cmos in case like mine

View solution in original post

2 REPLIES 2
HP Recommended

@Arsave 

Laptops don't have CMOS jumpers and modern ones don't have batteries for CMOS, either.

 

You would have to contact HP Customer Support to see if they can assist you with this. 

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Virtual assistant had helped me

https://virtualagent.hpcloud.hp.com

There are a number of methods to clear cmos in case like mine

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