Need to reset computer

[Kortny]

Need to reset password. Don't have recovery key. 

Any master code I can enter?

[Kuroi_Kenshi]

Hi @Kortny, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding password reset!

We're thrilled to have the opportunity to assist you and provide a solution.

There is no master code to bypass or reset a password on an HP Spectre x360 - 13-ac033dx. However, here are the options to reset your password depending on the situation:

Microsoft Account Password Reset (If using a Microsoft Account)

1. Go to another device and visit: Microsoft Account Recovery
2. Enter your Microsoft email and follow the prompts to reset the password.
3. Use the new password to log in.

Local Account Password Reset (If Using a Local Account)

If your laptop does not use a Microsoft account:

1. Restart your laptop and hold Shift while clicking Restart from the login screen.
2. Select Troubleshoot → Advanced options → Command Prompt.
3. Type the following command 
   net user <your_username> newpassword
   and press Enter:(Replace <your_username> with your actual account name and newpassword with a new password.)
4. Close the window and restart your laptop.

Reset Windows If You Cannot Recover the Password

⚠ Warning: This will erase all your files if you don't have a backup.

1. Restart the laptop and hold Shift while clicking Restart.
2. Select Troubleshoot → Reset this PC.
3. Choose Remove everything (for a full reset).

If you're locked out due to BIOS password, you’ll need to contact HP Support to get a BIOS reset code. Let me know if you need further guidance! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,