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‎06-11-2020 08:20 AM

HP Recommended

Can’t get my netbook to complete factory reset, keeps failing and now won’t start up Windows, anyone help please

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2020 11:16 AM

HP Recommended

Clean install Windows 10 using bootable USB created with Media Creation Tool.

Numerous tutorials on Youtube.

View solution in original post

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5 REPLIES 5

‎06-11-2020 08:35 AM

HP Recommended

@Gordon26 

Would need to know the following:

1) model number of the laptop

2) what OS the laptop was running

3) age of the laptop

 

We can proceed when you provide the information.
Thanks



I am a volunteer and I do not work for, nor represent, HP
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‎06-11-2020 10:49 AM

HP Recommended

Model number: 13-c100na

Windows 10

Age approx 4 years old

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‎06-11-2020 10:58 AM

HP Recommended

Thank you for the reply, tried hp virtual assistant and that’s a waste of time and effort, spent all day trying to resolve this.

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‎06-11-2020 11:16 AM

HP Recommended

Clean install Windows 10 using bootable USB created with Media Creation Tool.

Numerous tutorials on Youtube.

Was this reply helpful? Yes No

‎06-11-2020 11:54 AM

HP Recommended

Tried from an external drive but doesn’t see it, looks like it’s stuck midway through factory reset, each time I try reset it fails midway

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