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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- New Hard drive but no boot disk

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07-10-2017 02:11 PM
My hard drive crashed so I installed a new hard drive. I was unable to down load a bootable format. I tried to create a bootable disk from my laptop to be used to install on my desktop. however when it comes to selecting the keyboard the mouse cursur does not move.
If I buy the recovery kit from HP will that get me up and going again.
Any help will be appreciated
Thanks
John
Solved! Go to Solution.
07-10-2017 03:29 PM
Yes or you need an OEM Windows 8 64 bit disk. The license Key Code is embedded in the BIOS so if you can just get a Windows 8 install disk that would work. HP still also likely has a recovery kit for it as it is Windows 8. Did you buy any chance ever upgrade to Windows 10? If so an install disk can be downloaded from Microsoft.
07-10-2017 10:40 PM
Windows 10 no longer available for free download. Need product key. Old hard drive crashed and I don't know how to get something from BIOS. Maybe my alternative is to get a kit from HP. But I'm not sure if the Kit gives me a boot disk.
07-14-2017 04:25 PM
Didn't really find a solution. I'm still out in left field - so to speak. Still don't know if recovery kit can provide me with the bootable windows disk. Are BIOS distroyed (Windows product key) when a recovery kit is used?