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‎10-13-2016 06:22 PM

HP Recommended
Product: G62
Operating System: Microsoft Windows 7 (64-bit)

I have installed a new hard drive after my old one bi the dust.  

I ran the recovery from the HP Disks.

After it formats the disk and copies the files, it will not boot from the disk.  

I have changed the boot order and tested the drive in BIOS.  

What am I missing?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-13-2016 09:09 PM

HP Recommended

Sometimes the new hdd requires prepping with Cyberlink Utility cd first. Download and Save the file. Once download is complete, put a blank cd in your drive and click the file to create a boot cd. Boot with this cd and wait until you get a green check mark indicating hdd is ready. Remove the cd , insert first Recovery Disk and restart the laptop.

 

http://ftp.hp.com/pub/softlib/software11/COL32372/​pv-80183-1/sp44645.exe

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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8 REPLIES 8

‎10-13-2016 09:09 PM

HP Recommended

Sometimes the new hdd requires prepping with Cyberlink Utility cd first. Download and Save the file. Once download is complete, put a blank cd in your drive and click the file to create a boot cd. Boot with this cd and wait until you get a green check mark indicating hdd is ready. Remove the cd , insert first Recovery Disk and restart the laptop.

 

http://ftp.hp.com/pub/softlib/software11/COL32372/​pv-80183-1/sp44645.exe

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎10-13-2016 09:41 PM

HP Recommended

Can You please Sir state the screenshot of what actually is happeninng. I will be glad to help you out.

Was this reply helpful? Yes No

‎10-13-2016 09:47 PM

HP Recommended

I cannot capture a screenshot becasue it will not boot, but it is a black screen withthe following message.

 

No Bootable Device -- Insert Boot Disk and Press Any Key

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‎10-13-2016 09:55 PM

HP Recommended

I am wiping the drive now.  I will try this when it completes and get back to you.

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‎10-13-2016 10:18 PM

HP Recommended

OK Sir. Happy to help you out

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‎10-13-2016 11:10 PM

HP Recommended
The software that CherylG recommended seems to have worked. Thank you for the help. I will post again if there are any other issues after the install completes.
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‎10-13-2016 11:12 PM

HP Recommended

Happy to help you.

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‎10-14-2016 10:16 PM

HP Recommended

Happy to hear the Cyberlink utility cd solved the problem. If you would,please take a minute to mark the appropriate Reply as Solution to help others looking for help.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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