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‎03-30-2026 08:02 AM

HP Recommended

I recently changed the password on my wife's Microsoft account on my laptop. It worked once but the next time I tried to login, it didn't recognize the new password or the old one. I've used their password recovery form multiple times but it never works. And of course, I can't get anyone to contact at Microsoft. So I think my only alternative is to get a new Microsoft account to use on that laptop. My question is how to get the files on that laptop associated with the new account.  Can you help?

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‎03-31-2026 04:33 PM

HP Recommended

Hi @tjf2 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you are trying to signin with the New microsoft account and its accepting the updated password. I would request you to please clear all the cookies and cache and try again to login with the Email and password.

 

Please revert.

 

Take care and have an amazing day!

I'm an HP Employee.


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