• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-06-2020 05:26 AM

HP Recommended
Product: Pavilion 14-ce3501na
Operating System: Microsoft Windows 10 (64-bit)

Help 😞 Just purchased this new laptop yesterday and its given me trouble since the setup. Basically, I can't do much of anything. Can't scan for Windows 10 update (gives me an error message). I can't download Google Chrome (even after changing the settings to accept non-Microsoft downloads). I can't disable SoftThinks Drive (which is constantly full). And I cant even reset laptop to original settings. Not sure what to do, besides running this laptop over with the car. If anyone has a clue, I'd very much appreciate your wisdom 🙂

3 REPLIES 3

‎09-09-2020 01:54 PM

HP Recommended

@Noli2020 You may want to check which version of windows you've got, from the looks of it, you may have the Windows 10 S, that would explain why you can't download anything, because it wouldn't allow you to, here's all you need to know about it:

 

Windows 10 in S mode is a specific configuration of Windows 10 Pro designed for added security and performance. Windows 10 in S mode uses Microsoft Edge as its browser and uses apps from the Windows Store only to enhance performance and security.

 

For more details: click here

If you wish to exit the S mode or that's not what you have, please send me the version of your windows,

and any error messages that you may have, so we can work on a solution.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎09-09-2020 02:44 PM

HP Recommended

Thanks, I had already checked for that. I have Windows 10 Home.  I'm taking it back tomorrow because it seems this laptop had been purchased before, then returned. Something is severely corrupted in the system...even Tech support was at a loss. I can't download a single thing...Microsoft or not 😕  I appreciate your input though 🙂 

Was this reply helpful? Yes No

‎09-09-2020 07:17 PM

HP Recommended

@Noli2020 Alright, Good luck and let me know if you need anything else,

Have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->