New laptop - keep getting error messages

[balnealens]

• Specs at bottom of post.

I just bought the computer and did all of the necessary driver and software updates. There are none left even when I click Check for Updates. The computer will randomly restart and give me one of 2 codes: DRIVER_POWER_STATE_FAILURE (0x9F) or VIDEO_MEMORY_MANAGEMENT_INTERNAL.

I downloaded BlueScreenView and here are the codes it came back with.

I don't know how to get these to stop and don't know what else to do. I really like the laptop and don't want to return it, so any help is appreciated. Thanks!

Processor 13th Gen Intel(R) Core(TM) i5-13420H (2.10 GHz)
Installed RAM 16.0 GB (15.6 GB usable)
Graphics card NVIDIA GeForce RTX 4050 Laptop GPU (6 GB)
Intel(R) UHD Graphics (128 MB)
Storage 104 GB of 477 GB used
Device ID C66DBADB-6528-4592-ABC4-61B241CC65D2
Product ID 00342-22552-32530-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

[Mr_RadhaTech · Accepted solution]

Try uninstalling the GPU driver using DDU (Display Driver Uninstaller) in Safe Mode, then reinstall the latest GPU driver.

However, if the issue still remains, the most sensible option for a brand-new laptop is to return it and request a replacement while you are still within the replacement period. These types of repeated BSODs are not normal on a new laptop and could indicate a hardware issue.

[balnealens]

I don't think the laptop is new, it was just new to me. I probably bought it refurbished without knowing it was refurbished. However! I will say that using DDU to make sure my drivers were up to date is the only thing that solved the crashing, so thank you for your help. I won't have to return my laptop, thank you!!

[Mr_RadhaTech]

You're Welcome