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Locked

‎01-09-2024 08:04 PM

HP Recommended
Product: OMEN by HP 40L Gaming Desktop PC GT21-0000a (3G5Z0AV)
Operating System: Microsoft Windows 11

For some reason, BitLocker activated on my PC and locked me out. I didnt write down my BitLocker key didn't even know it was a thing) and it's not connected to any of my Microsoft accounts (trust me I've checked). 

 

At this point I am so resigned and willing to completely factory reset my PC. When I try to, however, it just tells me "There was a problem resetting your PC. No changes were made". So I can't even reset if I want to. Can anyone please help me reset my computer? This is seriously hampering my ability to work from home.

2 people had the same question
1 REPLY 1

‎01-09-2024 09:55 PM

HP Recommended

Hi @BitLockerTroubl 

 

Welcome to the HP Support Forum.

 

If there was a problem resetting your device using the Windows built-in mechanism, consider performing fresh clean installation following these instructions here >> https://h30434.www3.hp.com/psg/attachments/psg/OS/605583/1/Clean%20Windows%2010%20installation.pdf

 

 

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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