No Drivers Available on HP Website

[garrettspitz]

Found it very disappointing to not be able to download drivers from HP's website anymore. When I go to Support > Software and Drivers > Laptop > Let HP Detect Product it is able to find and identify my laptop, however, I get an error message stating "We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again". (something else to note is that I receive this error message  even when I bypass the automatic detection service and just enter in my product number in the manual search field)

I have also tried toggling through the choose other os option at the top,  going through the three options which are Windows 10 64 bit, Windows 10 version 1903 64 bit and Windows 10 version 1909 64 bit, all leading to the exact same message.

I know I have downloaded drivers here in the past, so something must be broken on HP's end (....yet again..). 

Let me know if I am missing something!

Thanks!

[WAWood]

@garrettspitz 

Must have been a temporary site issue -- as I just used this link, which I believe is to the same page, and it worked OK:  

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ap0000-x360-convertible-pc/23238155/m...

[cal1952]

I have seen this problem for the past 2-3 weeks or so.  Troubleshooting has shown me that this happens when I'm using Firefox.  When I try the same page from Edge it works.  I don't know if something changed with Firefox or the coding of the page but I'm thinking Firefox.  I do have the work around by going to a different browser so I'm not too concerned at this point.

[golden79]

HP Support hasn't posted updated drivers for Win 10 v2004. It's my understanding that it could take months before the updated drivers are posted.

HP Support should have cautioned against updating to Win 10 v2004, because the updated drivers don't exist.

[garrettspitz · Accepted solution]

I still face the issue when I attempt to download drivers in Chrome and the new Microsoft Edge, however, it does work correctly in Internet Explorer. Very strange.