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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- No HDD when loading from Recovery media

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03-25-2025 07:54 AM - edited 03-25-2025 07:56 AM
Apparently, the Intel storage controller drivers are missing in the HP recovery media as this forum member has the same problem.
Booting From HP recovery usb - HP Support Community - 9350897
I have no idea how to solve it and the person has already tried to install the storage controller drivers into the recovery drive's file system without success.
If you just want to be able to use your notebook again, here is how you can clean install W11:
Make a bootable W11 installation flash drive with the Microsoft media creation tool from the link below:
Boot from the installation media and when you get to the screen where no drives can be found, install the Intel storage controller drivers that I zipped up and attached below so W11 can find the drive.
Unzip and copy all of the files in the folder in the attachment to a USB flash drive.
At the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.
If you check the box, it will only include the compatible driver.
If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.
Click Next, and Windows should install.
After W11 has completed installing you can install the drivers and available software from your notebook's support page.
HP Laptop 17-cn0xxx (6V3A0U8) Software and Driver Downloads | HP® Support