11-22-2019 10:11 AM
Laptop previously had Windows 10 loaded. I wiped that and installed windows 7 Ultimate 64bit successfully. Now it hasn't installed any drivers. The bios has been updated to F.47 from the HP driver site. I believe I need to install the chipset driver next, but when I look at the driver (SP75505) it does not list windows 7 ultimate 64 bit as an operating system, what is the correct chipset driver for this laptop, and where do I find it ? Thanks for your help.
11-22-2019 10:28 AM
All of the W7 drivers on the support page are good for any version of W7 from Basic to Ultimate.
One driver that is missing from the support page is this one...for the USB 3 ports.
11-22-2019 12:52 PM
Thank you for the fast response, I installed the chip set driver sp75505 which installed fine, I also installed the USB drive sp74851 you provided, now my usb ports work fine.
Let me ask you another question, I attempted to install the graphics driver sp75508 and it says it does not meet the min requirements, do I need to install another driver first or do I need to install the other driver sp75504 instead ? Also do I need to install the other 3 chipset drivers sp75506, sp75509 and sp75511, or do I need to pick one driver from each section ?
Thanks again for your help.
11-22-2019 01:17 PM
You're very welcome.
sp75508 should have worked, so see if this driver works instead...
You shouldn't need the last of the 4 chipset drivers listed under the chipset section (Trusted Execution). That is for models with the Celeron processors.
If that graphics driver doesn't work either, let me know, and I will give you a way to manually install the W7 driver directly from Intel.
11-22-2019 02:05 PM
Thanks again for the response, sp75508 installed fine, but now when I do start - control panel - system - system I get the following error "windows explorer has stopped working" and explorer closes and goes back to the desktop, which is not good. That is how I was getting to device manager to check drivers.
Any suggestions ?
11-22-2019 02:13 PM
You're very welcome.
So the original sp75508 graphics driver you tried that said the PC didn't meet the requirements, now worked?
Unfortunately, I would have no idea why you are getting the windows explorer problem.
I suggest you install the HP support assistant software and see if it will automatically find and install the drivers you need.
Click on the orange download button on the upper right side of the webpage.