No longer able able to connect to cellphone to transfer files.

[CurtDevoir]

For the past 3-4 days, when I connect my Samsung S21 to my laptop, I am only getting the battery recharging and no longer have the ability to connect and transfer files.  Have tried different USB ports, cables and even phones, so I have isolated the problem to the OS or laptop.  I have gone through all the suggested troubleshooting steps and have tried reinstalling MTP. But I still cannot see files when connected via USB.

[Nal_NR]

Hi @CurtDevoir,

Welcome to the HP Support Community.

I understand that you are experiencing difficulties transferring files. I'd like to help!

what version of Android is on your mobile phone?

Have you tried transferring files via Bluetooth? However, USB would be best suitable for file transfer. Which you have already tried. 

Try and check if any latest updates/drivers for your Samsung phone and install them. 

Also, try updating the Bios on your pc and windows updates. 

For bios update click here and install and once done check if that works. Keep me posted if any errors.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @CurtDevoir.

We did not hear from you. Are you still looking for assistance? Let us know.

[CurtDevoir]

Android Version 12

I have been able to connect via bluetooth, but need USB connection.  This phone will connect to other laptops running Windows 11.  This had previously worked and then all of the sudden it does not allow file transfers.  The PC does charge the phone when it is connected, just no ability to transfer files.

BIOS & Drivers all all showing as latest & current

[Nal_NR]

Hi @CurtDevoir,

Thanks for your reply. Have you tried the steps below?
 

You can use your Google Account or a USB cable to move photos, music, and other files between your computer and phone.

Important: Some of these steps work only on Android 9 and up. Learn how to check your Android version.

Option 1: Move files with your Google Account

Upload files to your Google Account to use them on both your computer and phone.

Option 2: Move files with a USB cable

Windows computer

1. Unlock your phone.
2. With a USB cable, connect your phone to your computer.
3. On your phone, tap the "Charging this device via USB" notification.
4. Under "Use USB for," select File Transfer.
5. A file transfer window will open on your computer. Use it to drag files.
6. When you're done, eject your phone from Windows.
7. Unplug the USB cable.
   
   Troubleshoot moving files by USB

Windows computer

• Troubleshoot your computer
  • Check your computer’s settings to make sure that Windows automatically detects new hardware.
  • Restart your computer.
• Troubleshoot your phone
  • Update your Android version. Learn how to check and update your Android version.
  • Restart your phone. On most phones, press and hold the Power button for about 30 seconds, until your phone restarts.
• Troubleshoot your USB connections
  • Try a different USB cable. Not all USB cables can transfer files.
  • To test the USB port on your phone, connect your device to a different computer.
  • To test the USB port on your computer, connect a different device to your computer.

Hope this helps. Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[CurtDevoir]

Tried all of those and USB/Phone work on other laptops for file transfer, but will only charge on my HP laptop

[Nal_NR]

Hi @CurtDevoir,

This might require one on one interaction to fix the issue. I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.