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‎05-27-2026 02:22 AM

HP Recommended

Computer is a year and 5 months old. The battery has been poor throughout, and struggled to hold charge. 

 

Worked fine yesterday, and when I went back to it after around 1 hour break there was nothing on the screen and the charging light not working. I checked other plug sockets, I held the power button for 30 seconds, I tried a different hp charger (although may not have worked regardless) and there has been nothing on the screen and no light present when plugged in. 

Help! I rely heavily on this laptop 

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1 REPLY 1

‎05-28-2026 08:19 AM

HP Recommended

Hi @Td0412,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

Meanwhile, you can refer to the following link to resolve the issue: 

https://support.hp.com/us-en/document/ish_3974055-3873564-16

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


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