No recovery system

[Gepeto]

Hello,

I need to make a complete reset of my computer to have factory new computer.  But I don't have a disc or a USB sitck to do it.  Is it a solution for that, cause it's not possible to get any help from HP ?

[WAWood]

@Gepeto 

You should start by telling us WHY you feel you need to do this -- as there may be alternatives.

[Gepeto]

@Wawood

Thank You for your response.

I lend my computer to a friend, and apparently he made mistake with it, had a virus and delete some [important] files.

After that, my windows became instable, and is very slow, like 4-5 minutes to open a program.  I try to made a recovery with the HP program, but not possible.  I try every possibilty but nothing works as apparently the 😧 with the recovery files is damaged.

I try to download a Windows iso, so I give my windows Key, but as it is an Windows sold with the computer, they told me to ask HP.  Of course the computer is too old to have a warranty, and I'm completely blocked. 

I don't find it normal to didn't get a minimum support of HP or to have a link to have the change to reinstall the the recovery files

[WAWood · Accepted solution]

@Gepeto 

You would probably have no detailed knowledge of what damage your friend did to the PC, including what files they corrupted or deleted -- and with a virus, those could have been anything.

You said you tried HP Recovery -- but did you try the Cloud Recovery option?

You can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

[Gepeto]

Thank You WAWood,

I ddin't know that solution, and it's not on the HP support board !!

I read you message too late, in between I completely made a new installation of my Windows on the laptop.  I just haven't a recovery option from HP anymore, but it's not important.  I just have to download all the drivers, but that's not so difficult.  After that, I will back-up everything and voila that will be good.

Thank you for your time, and your solution will surely help others users with the same kind of problem